Amman, Feb. 23 (Petra) — Jordan is making significant strides in digital transformation, with a growing number of government services being digitized as part of the country’s broader strategy to enhance service efficiency, improve transparency, and support economic development, experts say.
According to professionals in the information technology sector, Jordan’s advancements in e-government services are driven by efforts to streamline administrative procedures, reduce bureaucracy, and provide faster and more accessible services to citizens and businesses.
The 2024 annual report on the executive program of the Economic Modernization Vision (2023–2025) highlighted that 1,530 government services had been digitized, accounting for 64% of total public services. Additionally, 1.4 million digital identities have been activated to facilitate online access to government platforms.
The report also pointed to ongoing efforts to expand digital infrastructure, with the establishment of four new government service centers in Tafileh, Aqaba, Madaba, and Ma’an, bringing the total to seven, including those in Queen Alia International Airport, Muqabalin, and Irbid.
Haitham Al-Rawajbeh, the ICT sector representative at the Jordan Chamber of Commerce, stated that the country’s digital transformation plays a crucial role in improving service delivery. He emphasized that digital platforms enable users to complete transactions without the need for in-person visits, enhance user experience through official applications, and increase transparency by minimizing human intervention in administrative processes.
He added that digitization contributes to cost reduction by decreasing reliance on paper-based transactions and improving government efficiency through artificial intelligence and big data applications. Furthermore, digital transformation facilitates business registration, licensing, and access to financial and tax services, supporting a more competitive investment environment.
Among the key government initiatives is the “Sanad” platform, which provides a unified digital identity, allowing users to access various government services online. The “eFawateercom” system streamlines electronic payments for taxes, government fees, and traffic fines, reducing reliance on cash transactions. In the judicial sector, digital platforms enable the automation of court proceedings, allowing online case filings and legal document submissions.
The healthcare sector has also undergone major digitization, with the implementation of the “Hakeem” system, which electronically manages patient records in public hospitals. Meanwhile, electronic health insurance services have improved efficiency in medical coverage administration.
In education, Jordan has expanded digital learning platforms, including “Darsak,” which was launched during the COVID-19 pandemic for remote education. The country has also digitized university admissions through an electronic application system.
The government continues to enhance digital infrastructure by expanding high-speed internet networks and encouraging investments in the technology sector, particularly by supporting tech startups.
Despite significant progress, challenges remain in Jordan’s digital transformation journey. Governance and digital transformation consultant Hamza Al-Akalik noted that bridging the digital divide between urban and rural areas remains a key priority, ensuring equitable access to online services. Additionally, he emphasized the importance of strengthening cybersecurity measures to protect public data and training government employees in the use of digital systems.
Al-Akalik highlighted that large-scale digitization improves operational efficiency, reduces administrative delays, and fosters economic growth by making business processes more seamless.
Telecommunications and IT expert Wasfi Al-Safadi projected that digital government services could contribute 4.7% to Jordan’s GDP in the coming years. He emphasized the need to expand e-governance initiatives, adopt emerging technologies such as artificial intelligence and blockchain, and enhance collaboration between the public and private sectors to develop a more advanced digital infrastructure.
He further called for increased investment in 5G and future 6G networks, improved financial and digital inclusion initiatives, and legislative reforms to attract technology-driven investment. By advancing these initiatives, experts say Jordan could position itself as a leading regional hub for digital solutions and innovation.
//Petra// RZ
23/02/2025 12:37:19
