Preparatory
Meeting Held for Launching Government Services Evaluation Survey

Muscat,
22 Jan 2026 (ONA) — The National Centre for Statistics and Information today
held a preparatory meeting with representatives of the government entities
included in the public opinion survey evaluating government services. This
meeting was convened in preparation for launching a new cycle of the survey,
with the participation of approximately 80 participants representing 54
government entities, along with a number of specialists from the Centre.

The
meeting builds upon the results of previous cycles and the observations and
challenges noted during them. It aims to clarify various aspects related to the
survey, review its mechanisms and methodology, and discuss the organizational
frameworks and designated points of contact with the participating entities.
This process is designed to enhance readiness for addressing challenges faced
in past survey cycles and to improve implementation efficiency and
effectiveness.

The
Public Opinion Survey on Government Services Evaluation is one of the
statistical tools the Centre implements periodically to measure the level of
beneficiary satisfaction with provided government services and to monitor their
actual experiences in dealing with various government entities. This
encompasses interactions both through in-person attendance and via electronic
means and digital platforms, while taking into account the diversity of
societal segments and their needs.

The
survey covers several key pillars, including ease of access to the service,
procedure quality, clarity of information, transaction completion speed,
overall service efficiency, and the effectiveness of communication channels.
Additionally, it evaluates the level of digital transformation in service
delivery. This contributes to providing accurate and reliable data that
supports decision-makers and aids in the development of government services.

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