Water Ministry Builds 6,000-Indicator Performance System to Improve Services

Amman, July 12 (Petra) – Minister of Water and Irrigation Raed Abu
Saud said the ministry has developed an “integrated”
performance-indicator system, comprising nearly 6,000 indicators
aligned with the water sector’s human resources structure, which
includes more than 1,000 organizational units.

In a statement Sunday, Abu Saud said the system is part of efforts to
implement the government’s plan to improve public services, enhance
efficiency of the water sector, and raise service quality across the
Kingdom.

He said the water sector and its institutions were at the forefront
of government entities to commit to the institutional performance
development program, in cooperation with a specialized consulting
firm.

On its scope, he noted the program features performance indicators
covering all organizational units, from senior leadership to
third-category employees.

Abu Saud said the ministry adopted a business analysis and modeling
methodology designed to streamline procedures and accelerate
transaction processing through business reengineering, rather than
limiting reforms to procedural engineering.

To ensure feasibility, he stated the indicators were reviewed with
the Ministry of Public Sector Development, which advised further
circulating this package “more broadly” for its impact on improving
services, strengthening trust, transparency, and accountability,
rewarding excellence, and addressing shortcomings.

Abu Saud said implementing the system will accelerate work, help
identify future initiatives and projects, and align with the Public
Sector Modernization Roadmap and the Economic Modernization Vision,
adding that this step would also strengthen commitment to national
integrity principles.

He noted that business modeling begins with redefining and
identifying services across the sector, followed by modeling
procedures, tasks, and responsibilities, as well as identifying
service delivery locations, resources, and assets used in both
operational and support services.

This approach, he said, provides a foundation for an integrated
governance system that supports data-driven decision-making and
establishes modern, results-based management.

Abu Saud praised efforts across the water sector to ensure the
success of institutional transformation. He stressed the importance
of continuing to measure performance accurately and anticipate
challenges by developing a risk-indicator system to ensure service
continuity and the sustainability of human and financial resources.

He also called for accelerating service digitization and the
development of technical systems, including the national SCADA
program.

Abu Saud said building a water sector based on “clear” performance
standards and “sound” risk management reflects a commitment to
national integrity and supports comprehensive reform toward more
efficient and sustainable services.

//Petra// AO