Makkah Al Mukarramah, May 26 (QNA) – Several pilgrims from Qatar’s Hajj mission praised the advanced level of services provided during this year’s pilgrimage season, saying the mission delivered an integrated model of field operations and organization from the moment they departed Qatar through their movement between the holy sites under a carefully coordinated operational plan.

The pilgrims said the extensive preparations and advanced facilities helped create an atmosphere conducive to worship and tranquility, enabling them to perform the rituals in comfort and peace, free from hardship.

They also commended the close cooperation between the Qatari Hajj mission and Hajj operators, highlighting the high level of coordination and teamwork demonstrated in serving Qatari pilgrims and ensuring their comfort and care throughout their spiritual journey.

The operational plan covered reception procedures, pilgrim grouping and transportation, accommodation, medical care and religious guidance, all of which directly contributed to pilgrims’ comfort and the ease with which they performed the rituals.

The Qatari Hajj mission operated through an integrated support system encompassing service, technical, field and logistical units. Its efforts began with receiving pilgrims at the airport, overseeing their transfer to accommodations and coordinating their movement to the holy sites under carefully designed plans implemented in cooperation with Hajj operators and the relevant Saudi authorities.

The arrangements ensured the smooth movement of pilgrims between Mina, Arafat and Muzdalifah via the Al Mashaaer Al Mugaddassah Metro line.

This season also saw a marked improvement in the facilities and services provided at Qatari pilgrims’ camps in Arafat. The mission continued upgrading its facilities in line with the highest approved standards and specifications to ensure pilgrims’ comfort and safety.

The camps featured air-conditioned tents equipped with modern amenities, a fully furnished central majlis and walkways fitted with misting fans to ease the heat, in addition to integrated hospitality services, open buffets and modern sanitary facilities. As a result, the camps were regarded among the most distinguished at the holy sites in terms of organization and quality of services.

The Qatari Hajj mission also continued implementing its operational plan around the clock through its religious, medical, communications, support, field and logistics units to provide pilgrims with a safe and integrated Hajj experience.

The mission worked to meet pilgrims’ various needs and accompanied them throughout their movement between the holy sites, while also providing immediate medical care and awareness and guidance services, reflecting its commitment to continuously improving services for Qatari pilgrims.

This season, the mission introduced an upgraded version of the innovative “HT Rescue Jacket,” worn by a number of paramedics accompanying Qatari pilgrims.

The jacket includes integrated medical tools and equipment designed to facilitate rapid first aid and emergency response amid crowds during the pilgrimage rituals.

As part of efforts to strengthen communication with pilgrims, the mission’s communications and support unit provided a 24-hour toll-free hotline to receive inquiries and reports and refer them directly to the relevant units, improving response times and the quality of services provided to Qatari pilgrims.

The Qatari Hajj mission also praised the considerable efforts undertaken by the Custodian of the Two Holy Mosques, HH the Crown Prince and Saudi Arabia’s Ministry of Hajj and Umrah, citing the advanced organizational and service capabilities and integrated operational systems put in place to manage crowds and facilitate pilgrims’ movement between the holy sites.

The measures enabled pilgrims to perform their rituals safely and with ease in an atmosphere marked by security, reassurance and efficiency.

The mission affirmed that the State of Qatar, under the guidance of its wise leadership, places the comfort and safety of the country’s pilgrims at the forefront of its priorities. Through the Qatari Hajj mission, the state is committed to providing an integrated system of logistical, medical, religious and guidance services in line with the highest standards, ensuring a safe and seamless pilgrimage experience that reflects Qatar’s commitment to serving its pilgrims from their departure until their safe return home.

The mission added that the continued development of Qatar’s Hajj services aligns with the Third National Development Strategy, Qatar National Vision 2030 and the Ministry of Endowments and Islamic Affairs’ 2025-2030 strategy, which places special emphasis on enhancing the quality of services provided to pilgrims, improving operational efficiency and strengthening coordination among the relevant units and entities to deliver a model and secure Hajj experience that meets the expectations of Qatari pilgrims and enhances beneficiary satisfaction. (QNA)