Salt, July 22 (Petra) — Minister of Digital Economy and
Entrepreneurship Sami Smeirat officially inaugurated the Balqa
Government Services Center in Salt on Wednesday, alongside Minister
of Public Works and Housing Maher Abul Samen, Governor of Balqa
Faisal Al-Masaeed, and several members of parliament representing the
governorate.

The center’s official opening forms part of ongoing government
efforts to modernize the public sector, improve citizen experience,
and facilitate access to government services within an integrated,
modern facility.

The official inauguration follows a trial operation period launched
on May 21 to test system readiness and operational procedures,
ensuring the efficient delivery of high-quality services.

Smeirat emphasized that government service centers serve as a
cornerstone project under the Public Sector Modernization Roadmap. He
noted that the initiative aims to streamline procedures, reduce
processing times, and offer comprehensive services under a single
roof.

The government continues to expand its network of service centers
while refining their operational models to enhance efficiency,
flexibility, and public trust in government operations, Smeirat
added.

Highlighting the center’s performance during its soft launch, Smeirat
said the results reflect strong public demand and high satisfaction
levels. He stressed the importance of continuously evaluating user
feedback to further streamline procedures and boost operational
performance.

The Balqa center offers a consolidated suite of 176 government
services provided by 27 public institutions. Key services include
those of the Supreme Judge Department, Driver and Vehicle Licensing
Department, Notary Public, Residency and Borders Directorate, Civil
Status and Passports Department, health insurance, and education,
among others.

By consolidating these services into one location, the facility
allows citizens to complete multiple transactions quickly without
traveling between separate government departments.

Operating under an updated service model supported by trained
personnel and digital systems, the center has handled 6,603 visitors
and completed 10,744 transactions since its soft launch. Overall
citizen satisfaction reached 97%, with a Net Promoter Score (NPS) of
95 points.

To accommodate various schedules, the center operates on flexible
hours from 9:00 a.m. until midnight daily, ensuring consistent and
convenient access to public services.

//Petra// AF