Amman, Aug. 5 (Petra) — Minister of State for Public Sector
Development Badriya Balbisi Wednesday said the government is
advancing a “comprehensive” administrative modernization program by
shifting from a traditional approach to a “proactive” public model by
integrating artificial intelligence and digital technologies.

Balbisi made the remarks at the launch of the second six-month
“Artificial Intelligence for Government Leaders” program at the Prime
Ministry.

The program targets secretaries-general and directors-general from
Jordan’s ministries and government institutions, representing sectors
including finance, digital transformation, cybersecurity, public
administration, statistics, health, government procurement,
integrity, social development, and regulatory and oversight bodies.

The program is executed by Jordanian Academy for Government
Administration (JAGA) in partnership with the Entrepreneurship for
Sustainable Economic Development and Employment project, implemented
by the German Agency for International Cooperation (GIZ), in
cooperation with the Ministry of Digital Economy and Entrepreneurship
and Government Campus (GovCampus).

It is jointly funded by the German Federal Ministry for Economic
Cooperation and Development (BMZ) and the European Union.

As for its goals, Balbisi said the government’s modernization program
aims to enable public institutions to anticipate crises and
challenges and ensure prior preparedness, while placing citizens at
the center of policymaking and service delivery by identifying their
needs “proactively.”

She affirmed AI and digital technologies are “central” to achieving
this transformation.

She added that governments are “increasingly” defined not by carrying
out routine procedures, but by enabling and regulating services
through data-driven decision-making and risk analysis to deliver more
integrated and responsive public services.

Balbisi said emerging technologies, particularly artificial
intelligence, are a “core” component of the modernization program,
supporting smart digital systems across all stages of administrative
decision-making, including legislative management, identifying
duplication, and facilitating legislative amendments.

Locally, she also highlighted the launch of the Future Skills
Strategy and the development of new programs at JAGA to reshape
learning and capacity building.

She said the initiatives feature a service management system to
monitor operational efficiency and a Voice of the Citizen platform
that uses big data analytics to process between 50 percent and 70
percent of complaints and requests automatically and proactively.

The Artificial Intelligence for Government Leaders program covers six
areas: AI fundamentals for decision-makers, responsible AI
governance, institutional readiness, AI-enabled government services,
innovation systems and public-private partnerships, and the broader
AI economic impacts.

//Petra// NQ