Amman, Aug. 21 (Petra)– The Civil Aviation Regulatory Commission
(CARC) affirmed that it continues to closely monitor airlines
operating from the Kingdom’s airports to ensure compliance with
applicable regulations protecting passengers’ and consumers’ rights
in air transport.

The Commission stressed that aviation safety and passenger security
remain its highest regulatory and supervisory priorities, with zero
tolerance for violations.

In a statement issued Friday, CARC emphasized that airlines are
strictly prohibited from operating any flight if an aircraft has a
technical malfunction. Flights may only resume after the malfunction
has been fully and conclusively repaired in accordance with approved
technical manuals and after licensed and accredited engineering and
technical teams have thoroughly verified the aircraft’s readiness and
airworthiness, in line with international aviation safety standards
and regulations.

The Commission outlined airlines’ obligations toward passengers in
cases of flight delays and cancellations, including providing
immediate care and assistance, such as meals, refreshments and
communication services, when delays exceed the prescribed periods.

Airlines must also provide suitable hotel accommodation and
transportation when an overnight stay is required, while offering
passengers the option of rebooking on alternative flights or
receiving a full refund without additional charges, in addition to
paying compensation stipulated under applicable regulations.

CARC also affirmed airlines’ responsibility to compensate passengers
in cases of delay, damage or loss of checked baggage in accordance
with international standards, including the Montreal Convention, as
well as national regulations. Passengers were reminded to file a
Property Irregularity Report at the airport before leaving the
arrivals hall in the event of baggage problems.

The Commission further stressed that airlines must first seek
volunteers in cases of denied boarding. If sufficient volunteers
cannot be found, carriers must immediately provide alternative travel
arrangements or a full refund, in addition to the legally prescribed
financial compensation.

It also emphasized the need to provide people with disabilities and
elderly passengers with all necessary assistance and facilities at
airports and on board aircraft free of charge and without any
additional financial burden.

CARC urged passengers who experience any failure to provide these
rights or any other violation to first submit an official complaint
to the airline concerned. If the airline fails to respond or provide
a fair resolution, passengers may file a complaint directly with the
Commission through its official channels and the electronic
complaints service available on its website at www.carc.gov.jo, so
that the necessary action can be taken.

//Petra// MF