Amman, Aug. 10 (Petra) – Airport International Group (AIG), the
Jordanian company operating Queen Alia International Airport (QAIA),
announced Monday that the airport has achieved Level 1 of the
Airports Council International (ACI) Accessibility Enhancement
Accreditation (AEA), following its first participation in the global
accreditation program.

In a statement, AIG said the accreditation reflects QAIA’s efforts to
provide a more accessible and inclusive travel experience while
aligning its facilities, services, and operational practices with
international standards. It noted that the accreditation is awarded
to airports that adopt an integrated approach to improving
accessibility and incorporating inclusive practices across their
operations.

The group indicated that, with Level 1 accreditation, QAIA joins a
growing network of airports working to enable passengers to navigate
airport facilities with greater ease, confidence, and independence.
It added that accessibility is a key component of AIG’s approach to
improving the passenger experience.

Devilliers said the accreditation reflects the group’s commitment to
making accessibility a fundamental part of the airport experience.
“At Airport International Group, we see inclusion as an ongoing
journey rather than a destination,” he said, adding that the
milestone reinforces the group’s commitment to continuously
developing Queen Alia International Airport in line with
international best practices.

Over the years, the airport has developed services and facilities
aimed at better meeting the needs of passengers with disabilities and
reduced mobility. These include accessible parking and terminal
infrastructure, tactile guidance paths, adapted facilities, priority
seating, sign-language interpretation services, AI-supported service
request points, and continued development of its digital platforms.
AIG said these measures are intended to provide a more accessible and
inclusive airport environment.

The accreditation adds to other international recognitions received
by AIG and QAIA this year. The airport advanced from Level 3 to Level
4 under ACI’s Airport Customer Experience Accreditation program,
retained its four-star airport rating under the Skytrax World Airport
Star Rating program, and was included among the world’s top 100
airports.

//Petra// AO