Doha, October 11 (QNA) – The Ministry of Communications and Information Technology (MCIT), in cooperation with Microsoft Office, showcased the second cohort of the Microsoft 365 Copilot Adoption Program, in a meeting for leaders and representatives of 17 government and semi-government entities, which addressed usage and adoption indicators, progress achieved in training, the development of AI agent use cases, as well as experiences from participating entities and priorities for the next phase.

On this occasion, Assistant Undersecretary for Infrastructure and Operations Affairs at MCIT, Sami Mohammed Al Shammari, said that, “Results from the second cohort reflect clear progress in the adoption of Microsoft 365 Copilot across participating entities and underscore the importance of our partnership with Microsoft in supporting entities and enabling employees to benefit from artificial intelligence technologies in their daily work.

“We view what has been achieved so far as an important foundation for the next phase, where our focus will be on expanding usage, developing higher-value use cases, and strengthening the institutional impact of the technology in a way that supports the efficiency of government work,” he added.

Indicators presented during the meeting showed that the number of active users exceeded 8,000, with an adoption rate of 69.6 percent among 12,260 licensed users, alongside approximately 2.1 million actions and tasks recorded using the tool. These indicators reflect the growing scale of its use across participating entities and provide a basis for monitoring the development of adoption rates and identifying opportunities to expand its use across institutional tasks and processes.

The meeting reviewed the program’s skills development efforts, with 508 training sessions delivered to more than 9,000 employees. These included foundational training, executive leadership sessions, use case discovery workshops, specialized training, and skills development for teams supporting the adoption of the tool within participating entities. These efforts also covered multiple functional areas, helping align training with actual business needs and strengthening employees’ ability to use the tool effectively in their daily work.

The meeting also addressed the role of communications campaigns, activation activities, and learning resources in supporting employees and encouraging sustained usage, alongside monitoring progress through dashboards and periodic reviews.

Discussions covered the latest developments across 96 AI agent use cases under the program, as well as selected practical demonstrations exploring opportunities to improve processes and make greater use of institutional knowledge, supporting the transition from individual use of technologies toward applications that are more closely aligned with the priorities and needs of participating entities. (QNA)