Amman, June 14 (Petra) – Amman Chamber of Commerce (ACC) on Sunday
received 3 international certifications for its management systems.

These certificates were ISO 9001:2015 Quality Management Systems
(QMS) certification and ISO 10001:2018 Customer Complaints and
Satisfaction Management System certification, following the transfer
of their accreditation to Bureau Veritas.

The chamber also received ISO 31000:2018 Risk Management
certification after successfully passing the renewal audit conducted
by Bureau Veritas.

The chamber had previously held this certification from another
certifying body, which was renewed, in accordance with the
requirements of the approved international standard.

This effort reiterates the chamber’s continued commitment to
implementing the best practices in risk management and enhancing
institutional performance.

The certificates were handed over to ACC’s Chairman, Senator Khalil
Haj Tawfiq, while Ahmad Khawaja represented Bureau Veritas, Director
of Accreditation and Certification for Jordan, Iraq, and Lebanon, and
the company’s General Manager in Jordan, alongside other several
other company officials, were present.

According to the ACC statement, Haj Tawfiq said the chamber obtained
these certifications after fulfilling all auditing requirements and
reviewing institutional documents and procedures in accordance with
approved international standards.

This milestone, he noted, confirms the ACC’s commitment to
implementing the best administrative practices and enhancing
efficiency of its institutional performance and quality of services
provided to its members.

Haj Tawfiq stated these international certifications reflect the
chamber’s ongoing commitment to developing its institutional
performance and raising level of its services, based on the best
global standards in management, quality, customer satisfaction, and
risk management.

Haj Tawfiq noted this achievement is the outcome of continuous
efforts in planning and improvement, as well as enhancing performance
efficiency, and developing the work environment.

The chamber will make all efforts in keeping pace with the rapid
developments in the business environment and enhancing the quality of
its services and institutional procedures to achieve the highest
levels of satisfaction and trust among its members and service
recipients, he pointed out.

For his part, Khawaja affirmed ACC’s milestone reflects a “high
level of institutional commitment” to implementing international
standards in management, quality, and risk management.

He noted the chamber’s success in passing the audit requirements
confirms efficiency of the ACC’s systems and procedures.

He noted these certifications constitute a practical framework for
continuous improvement to enhance performance efficiency, and
strengthen confidence of service recipients, in line with the best
international practices adopted in this field.

On its efforts to win the recognition, he said the chamber presented
an “advanced institutional model” in implementing modern management
systems, which helped the ACC clinch these certificates, based on the
highest international accreditation and evaluation requirements.

//Petra// AG