Sanad
Service Centers Lab Activities Begin

Muscat,
14 Dec 2025 (ONA) — The activities of the Sanad Service Centers Lab began
today. The lab is organized by the Ministry of Commerce, Industry, and
Investment Promotion in cooperation with the Oman Vision 2040 Implementation Follow-up
Unit and will continue until 25 December.

This
step aims to prepare a comprehensive developmental roadmap for the Sanad
Centers by designing practical initiatives that contribute to improving service
quality, enhancing the beneficiary experience, and promoting the sustainability
of the centers as a pivotal partner in providing government and community
services.

The
launch of the lab comes in light of the significant expansion witnessed by the
Sanad Centers over the past years, with their number exceeding 920 centers.
These centers have contributed to providing more than 2,350 job opportunities
for Omani youth, necessitating the development of their operating model, improving
their service quality, and ensuring their financial and operational
sustainability.

The
Ministry affirmed that the lab represents a pivotal station in the journey of
the Sanad Centers, more than 20 years after their establishment. It embodies
the Ministry’s commitment to adopting innovative and sustainable business
models that enhance employment opportunities, upgrade service levels, and support
national digital transformation, thereby positively impacting the community and
the national economy.

The
lab also aims to standardize procedures and service delivery standards, fully
link Sanad Centers with the unified government portal, and develop a
classification and star rating system. Additionally, it aims to raise the
efficiency and qualification of human resources and launch wage-support
programs and performance-linked incentives, thereby contributing to improving
the beneficiary experience and creating an attractive and stable work
environment.

It
is worth mentioning that the Sanad Service Centers have witnessed increasing
demand for transaction completion, with the number of completed electronic
services and transactions exceeding 813 thousand during the period from January
to October 2025. More than 523 thousand services were executed through the
Sanad Centers electronic portal, in addition to over 290 thousand services
completed through the centers’ on the “Oman Business” platform.

—Ends/AG