Amman, Aug. 2 (Petra) — The Amman Chamber of Commerce (ACC) has
launched the second phase of its digital transformation program,
introducing four new electronic services as part of its strategy to
build a fully integrated “Smart Chamber” and improve access to
services for members and clients.

According to a chamber statement issued Sunday, the newly launched
services include online membership registration, membership data
updates, electronic membership card issuance and an advance
appointment booking service. The services are available through the
chamber’s official website and mobile application.

ACC President Khalil Al-Haj Tawfiq said the initiative reflects the
board’s strategy to gradually achieve comprehensive digital
transformation by developing an integrated digital platform that
enables members to complete transactions quickly and efficiently from
any location.

He said the chamber’s digital transformation strategy extends beyond
converting paper-based procedures into electronic forms, focusing
instead on redesigning services and improving the user experience to
reduce processing time, increase operational efficiency, enhance data
quality and accelerate service delivery.

Al-Haj Tawfiq said the chamber aims to enable members to complete
most of their transactions electronically, with in-person visits
limited to cases required under legal or regulatory frameworks.

He added that the second phase is part of a broader effort to
re-engineer procedures, strengthen electronic integration with
service providers, expand electronic payment options, activate
notification services and modernize databases, reducing reliance on
paper-based transactions.

The chamber will continue introducing additional digital services and
automating more procedures in future phases in line with Jordan’s
national digital transformation agenda and efforts to modernize
institutional services, he said.

“Our vision is to become a smart chamber in every sense of the term,
where services reach members rather than requiring members to come to
the chamber, with technology serving as a tool to save time and
effort while enhancing service quality,” Al-Haj Tawfiq said.

The chamber said the online membership registration service enables
business owners to submit applications around the clock by entering
their establishment’s national number, completing the required
information, uploading supporting documents and tracking the
application electronically.

Once approved, fees can be paid through the eFAWATEERcom platform,
after which the membership certificate is sent to the establishment’s
official email address. Applicants can also monitor the status of
their requests and receive updates via SMS and email.

The membership data update service allows members to amend contact
information and business addresses, upload supporting documents
electronically, pay applicable fees and receive updated membership
certificates by email following approval.

The electronic membership card service enables authorized
representatives to submit applications, upload required documents,
pay fees and monitor the status of their applications online until
the card is issued.

The advance appointment booking service allows visitors to schedule
appointments through the chamber’s website or mobile application.
Upon arrival, users can scan a QR code to confirm attendance and
receive a queue number, helping organize visitor flow and reduce
waiting times.

The chamber encouraged members and clients to take advantage of the
new services and ensure that business information, telephone numbers
and email addresses are up to date to receive notifications and
benefit fully from the digital platform.

It said the launch of the second phase marks another milestone in its
transition toward full digital operations and the establishment of a
Smart Chamber capable of delivering faster, more efficient and
user-friendly services to the business community.

//Petra// RZ