Amman, Sept. 8 (Petra) — The Consumer Protection Directorate at the
Ministry of Industry, Trade and Supply resolved 1,513 of the 1,892
complaints it received from the beginning of the year through the end
of August, recording an 80 percent completion rate.

The directorate said the figures reflect its follow-up of consumer
complaints and efforts to address them in accordance with applicable
legislation.

The number of complaints received during the same period increased
from 788 through the end of August last year to 1,892 this year,
according to the directorate’s statistics. The increase indicates
greater use of the relevant authorities by consumers to seek their
rights and highlights the role of market monitoring.

As part of its follow-up of complaints and legal action against
violating entities, the directorate issued 52 notices and recorded 48
violations against non-compliant entities, as part of efforts to
protect consumers and ensure compliance by commercial and service
establishments with applicable legislation.

The complaints covered several sectors. E-commerce accounted for the
largest share, with 423 complaints, or 22 percent of the total,
followed by electrical appliances with 387 complaints, or 20 percent,
and automobiles with 340 complaints, or 18 percent. Furniture
accounted for 201 complaints, or 11 percent, while services recorded
199 complaints, also representing 11 percent.

By subject, complaints related to warranties and contracts ranked
first, with 902 complaints, or 48 percent of the total. Complaints
concerning defective goods or services followed with 756 complaints,
or 40 percent, while misleading advertising complaints totaled 165,
representing 9 percent.

The directorate said the rate of complaints resolved and addressed is
part of its efforts to respond to citizens’ complaints, follow them
up through field and legal procedures, and intensify market
inspections, contributing to the protection of consumer rights and
ensuring the quality of goods and services provided to them.

//Petra//WH