Amman, Sept. 16 (Petra) — The Service and Public Administration
Commission (SPAC) on Wednesday hosted a workshop on developing
improvement plans and capturing lessons learned, aiming to help
government departments leverage the 2025 public sector human
resources satisfaction survey to enhance work environments and
institutional performance.

SPAC Secretary General Yasser Al-Nsour highlighted the importance of
moving from measuring employee satisfaction to setting actionable
priorities and impact-driven improvement plans. He noted that the
commission has created a unified framework to analyze results and
identify priority issues based on data and evidence.

Dima Jweihan, secretary general of the Jordanian National Commission
for Women (JNCW), stressed the need to utilize data and standardized
methodologies to address challenges, measure progress, and advance
gender equality and women’s empowerment.

José Diez, representing the OECD/SIGMA joint initiative, presented
international best practices on using HR surveys and diagnostic tools
to improve public administration and organizational efficiency.

The workshop included a presentation on the methodology for drafting
improvement plans, key outcomes, and systemic issues. Participants
also held a panel discussion on aligning survey findings with public
sector modernization goals to prepare state institutions for the
second evaluation cycle scheduled for 2027.

The event was organized in cooperation with Expertise France under
the Civil Service Support and Development Project, funded by the
French Development Agency (AFD), with public sector HR and
organizational development officials in attendance.

//Petra// AF