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Muscat,
Salalah Airports Receive 9 Global Customer Experience Awards
Istanbul, 6 September
2026 (ONA) — Muscat
International Airport and Salalah Airport have received 9 global awards as part
of the Airport Service Quality (ASQ) programme’s “Customer Experience Awards”,
granted by Airports Council International (ACI) during the council’s 2026 Summit held in
Istanbul, Türkiye.The award
underscores the advanced standing of Muscat and Salalah airports and their experience in offering
top quality passenger service. It also reflects the integrated
efforts of Oman Airports company’s staff, employees and partners within the
airport community. It highlights their dedication on a daily basis, as they join hands to offer an efficient travel experience for passengers at every stage of the
journey through Omani airport.
Muscat
International Airport garnered 4 awards: “Most Enjoyable Airport,” “Cleanest
Airport,” “Airport with the Most Dedicated Staff,” and “Best Departure Airport”
in the category of airports handling 5 million or more passengers in the Asia
Pacific region and the Middle East region.
Salalah
Airport received 5 awards: “Most Enjoyable Airport,” “Cleanest Airport,”
“Easiest Journey Through Airport,” “Airport with the Most Dedicated Staff” and
“Best Departure Airport” in the category of airports handling fewer than 5
million passengers in the Asia Pacific region and the Middle East region.
Saud bin
Nasser Al Hubaishi, Acting CEO of Oman Airports, said that international awards
affirm travellers’ confidence in the services provided at Muscat International Airport
and Salalah Airport. The accomplishment also consolidates the Sultanate of Oman’s
standing in the aviation sector, in terms of service quality and passenger
experience, he added.
Al Hubaishi
observed that the awards support the role of the two airports in serving travel
and tourism and enhancing national and international air connectivity.
He explained
that the “Airport with the Most Dedicated Staff ”
award gains special significance, as it directly recognizes the human element
and the daily efforts of Oman Airports employees, staff and partners within the
airport community.
He added
that the achievement was the outcome of efficient teamwork and constant integration among all parties operating at the airport, including operations,
services and passenger interaction points.
—
Ends/Bishara
