Amman, May 24 (Petra) — Queen Alia International Airport (QAIA) has
received Level 4 Airport Customer Experience Accreditation from
Airports Council International (ACI World), Airport International
Group (AIG), the Jordanian company operating the airport, announced
on Sunday.

In a statement, the group said the achievement reflects the
“advanced” level of passenger experience management at Jordan’s main
gateway, noting that this is the first time the airport has received
the recognition.

The AIG added that this accreditation is granted only to airports
that “successfully” integrate customer-centric strategies across all
aspects of their organizational culture while prioritizing the “voice
of the passenger.”

AIG said it ensures passenger feedback and opinions directly
contribute to enhancing operational processes, driving innovation and
shaping the airport’s long-term strategies, noting that the ACI
accreditation program assesses eight key areas, including strategy,
governance and employee engagement, and that QAIA’s success across
these areas reflects integrated efforts to provide a comfortable and
welcoming environment.

Commenting on the milestone, AIG CEO Nicolas Deviller said this
accreditation marks a “significant qualitative” achievement for the
airport’s team and partners and reflects the group’s strong
commitment to service excellence and its vision of making the airport
a welcoming destination where every traveler feels at home.

Deviller stressed that passenger experience remains at the core of
the group’s strategy, guiding efforts to develop services, upgrade
airport facilities and strengthen cooperation with all entities
operating within the airport system to anticipate and meet travelers’
evolving needs.

“This recognition motivates us to continue raising our ambitions and
delivering a seamless, world-class experience at Jordan’s main
gateway to the world,” Deviller said.

The new accreditation adds to a series of prestigious awards and
recognitions issued by ACI, including several Airport Service Quality
awards and advanced accreditations in carbon reduction, further
strengthening the airport’s position as a leading regional aviation
hub.

//Petra// NQ