Amman, July 16 (Petra) – Minister of Water and Irrigation, Raed Abu
Saud, and Minister of Digital Economy and Entrepreneurship, Sami
Smirat, on Thursday inaugurated the first package of the Water
Authority of Jordan (WAJ)’s e-services.

This package features 34 digital services out of a 49 total that were
digitized as part of the water sector’s digital transformation
project.

This initiative aligns with royal directives, the goals of the
Economic Modernization Vision, and the public sector modernization
program aimed at developing efficiency of government services.

Talking at the launching ceremony, Abu Saud said this launch reflects
the Ministry of Water and Irrigation’s commitment to developing its
government services system by providing integrated e-services that
offer “efficiency, speed, and transparency.”

Abu Saud said these e-services place citizens and investors at “the
nexus” of the development process, which contribute to streamlining
procedures, improving service quality, and enhancing accessibility.

On its scope, he noted the project was implemented in cooperation
with the Ministry of Digital Economy and Entrepreneurship, digitizing
49 e-services for individuals, companies, and government
institutions.

This step, he noted, includes services provided by the WAJ and its
affiliated water companies (Miyahuna, Yarmouk Water Company, and
Aqaba Water Company), as the remaining e-services will be launched in
the second phase in the coming period.

Meanwhile, he affirmed the second package of e-services, specifically
designed for the 3 water companies will be launched in the coming
period, following the completion of training and capacity-building
programs.

He stated this effort will ensure staff readiness to handle
e-requests, which would enhance the project’s “success and
sustainability.”

He remarked launch of this package is a “qualitative” step in the
digital transformation of the Kingdom’s water sector and underscores
the Ministry of Water and Irrigation’s commitment to providing “smart
and integrated” public services.

These e-services, he said, would improve the business environment,
raise the level of service recipient satisfaction, and enhance
efficiency of government performance, and would “ultimately achieve
more accessible, higher-quality, and sustainable” digital services.

For his part, Smirat said the new e-services reflect a “distinguished
model” of cooperation and integration among institutions aimed at
developing e-services delivery.

He noted digital transformation is a “key enabler” for achieving
development and modernization, simplifying procedures for citizens,
ensuring reliability, and enhancing the efficiency of government
services.

Additionally, he noted work is underway to complete the project
phases by rolling out new e-services that will have a “direct impact
on facilitating citizens’ access to modern, more efficient, easier,
and higher-quality” digital public services.

This effort, he said, aligns with the Royal directives and the
government’s commitment to continuing efforts to develop government
services that meet citizens’ aspirations and support modernization
and development process.

As for the project’s two packages, he said the first offers 34
e-services that include 23 e-services for private wells, 2 e-services
for laboratories and quality, 2 for training purposes, 2 for
financial affairs transactions, and 4 for operations and drilling
areas, as well as an e-service for requesting treated water from
purification plants.

He noted this move allows beneficiaries to complete their
transactions electronically “easily and conveniently” without the
need to visit service centers.

//Petra// AG