Amman, August 1 (Petra) – The number of government service centers
has increased to 16, distributed across the Kingdom’s governorates.

The first center was established in Amman’s Muqabaleen area,
offering 177 government services through 28 institutions.

By the end of July, the total number of transactions completed at
these service facilities reached 6,237,377 across the Kingdom.

Overall, the centers recorded an average waiting time of 5 to 10
minutes, while the average service delivery time ranged from 10 to 20
minutes.

The Ministry of Digital Economy and Entrepreneurship recently
inaugurated its sixteenth government service center, located in the
King Hussein Business Park.

This initiative is part of the ministry’s efforts to implement the
public sector modernization roadmap and the Economic Modernization
Vision. The center offers 163 services provided by 26 government
institutions.

In a statement to “Petra,” Minister of Digital Economy and
Entrepreneurship, Sami Smirat, emphasized these centers’ importance
in providing “integrated” government services to citizens, in
accordance with the “highest standards of quality and efficiency.”

The minister noted this vision is achieved by consolidating services
of numerous government institutions in a single facility, which
reduces the time, effort, and cost for service recipients.

He stated these centers are “distinguished” by their extended service
hours, offering “greater flexibility” for visitors and enhancing
access to government services throughout most of the day.

As for their policy, Smirat added that these centers rely on
“continuously” measuring and surveying customer satisfaction to
improve services, enhance performance quality, and elevate the
citizen experience.

This effort, he noted, aligns with the government’s directives to
strengthen the efficiency of government services and facilitate
access.

//Petra// AG