Amman, July 22 (Petra) — Jordan has achieved a qualitative leap in
its digital transformation journey and the modernization of public
services over the past four years, aligning with the objectives of
the Economic Modernization Vision, according to Minister of Digital
Economy and Entrepreneurship Sami Smeirat.

Speaking to the Jordan News Agency (Petra), Smeirat stated that the
Kingdom shifted from isolated digitalization efforts to building an
integrated, citizen-centric digital government ecosystem built on
efficiency, speed, and accessibility.

The minister revealed that the ministry has raised the proportion of
digitized government services to 85.5 percent of targeted procedures,
with active operations underway to reach 100 percent digitalization
of eligible public services by the end of this year. These efforts
run parallel with re-engineering and streamlining administrative
processes to improve service delivery for citizens and investors.

The Kingdom’s adoption of digital solutions expanded significantly,
with active users on the national digital identity application
“Sanad” surpassing 2.88 million. The adoption of digital signatures
and electronic public services also experienced steady growth,
reflecting rising public confidence in digital channels as the
primary method for completing official transactions securely.

Smeirat highlighted the role of Comprehensive Government Service
Centers as a key component of this national shift, combining physical
and digital channels under a single roof. The network has grown to 15
centers across various governorates, providing 229 services in
collaboration with 34 public institutions. Together, they serve over
120,000 citizens monthly, processing roughly 200,000 transactions
with a 98 percent satisfaction rating.

Looking ahead, Smeirat noted that future phases will focus on
expanding artificial intelligence integration, data management, and
advanced automation to deliver proactive, efficient public services
in line with the Economic Modernization Vision.

//Petra// AA